PRIVACY POLICY

GOODMAN THEATRE

PRIVACY POLICY

Goodman Theatre (“Theatre,” “we,” or “us,” or “our”) cares about your privacy and recognizes the importance of protecting your personal information. This Privacy Policy (“Policy”) describes the kind of information we may collect when you interact with us offline or online during your visit to our websites (collectively, the “Sites”). By accessing the Sites, you agree to our collection and use of personal information as described in this Policy and in our Terms of Use.

Personal Information We May Collect

We collect your personal information when you interact with us or visit our Sites – for example, request information about us, purchase a ticket or membership package, register for mailing lists, make a donation, rent theatre space, enroll in one of our educational programs, call us, submit a review or evaluation, or otherwise voluntarily provide information to us.

The information we collect may include personal information such as your name, email address, physical address, or telephone numbers. We may also collect records of your payment information, such as your credit card information.

We may also collect personal information from you automatically when you visit our Sites. This information may include your IP address, your device and browser type, information about your interaction with our Sites and advertisements.

How We May Use Your Personal Information

We use your personal information to provide you with the information or services you request – for example, tickets that you purchase or that are purchased on your behalf. We may also use personal information to contact you from time to time to provide you with relevant reminders, customer outreach, required notices, advertisements and marketing promotions and offers about events or programs we think may be of interest to you.

We also use personal information about your use of our Sites to monitor and improve our Sites; for internal business analysis; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.

How We May Share Your Personal Information

We may share your personal information with service providers that help us operate the Theatre, including through payment processing, verifying customer information, managing customer information and providing customer service, facilitating scheduling, facilitating email communications, providing security services and cloud-based data storage, hosting our Sites and assistance with other IT-related functions, advertising and marketing of our services, providing analytics information, legal and accounting services, among other functions.

Additionally, we may share your personal information with other performing arts organizations that may provide you with information about programming or events that may be of interest to you.

We may also disclose your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our or others’ rights, property, or safety, including to law enforcement agencies, and judicial and regulatory authorities. Additionally, we may disclose your personal information to third parties to help detect and protect against fraud or data security vulnerabilities. And we may transfer or disclose your personal information to a third party in the event of an actual or proposed reorganization of our entity or other restructuring.

Cookies and Analytics

Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate websites efficiently as well as to provide information to the owner of the websites. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

When you visit the Site, we may place a “cookie” or other online tracking device (e.g., web beacons) that recognizes you when you visit the Sites. These are used for technical convenience to store information on your computer. For instance, we may use a session cookie to store form information that you have entered so that you do not have to enter such information again. We may use information stored in such text files and images to customize your experience on this website and to monitor use of this website. You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies, you may not be able to access certain parts of this website. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.

We also may contract with third parties who may use cookies, trackers or otherwise collect personal information on our behalf about your online activities over time when you visit our Sites. Some of these third parties may include, but are not limited, to Google, Meta, Hubspot, LogRocket, and other analytics companies, social networks, and service providers.

We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit the website, what pages they visit when they do so, and what other websites they visited prior to visiting our website. To learn more about how Google Analytics collects personal information, review Google’s Privacy Policy.

Do Not Track

We do not respond to Do Not Track (DNT) header signals at this time.

California Shine the Light

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents that have an established business relationship with a business to annually request, free of charge, information about certain categories of personal information a business has disclosed to third parties for those parties’ direct marketing purposes in the preceding calendar year. For information and to make a request, please contact us at 312-443-2811 or Info@GoodmanTheatre.org.

Personal Information of Minors

We do not knowingly collect the personal information of minors under 13.

How We Keep Your Personal Information Secure

We implement and maintain reasonable security measures appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. Those measures include administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of personal information. However, data security incidents and breaches can occur due to a variety of factors that cannot reasonably be prevented; therefore, our safeguards may not always be adequate to prevent all breaches of security.

Other Websites and Social Media Buttons

Our Site may contain links to other websites or social media buttons. We are not responsible for the privacy practices or the content of those websites or social media platforms. This Privacy Policy applies only to our business and the personal information we collect.

Changes to This Policy

We will review and update this Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the website or update the “last updated” date of the Privacy Policy. If the changes are material, you will be notified via a notice on our website.

Accessibility

We are committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at 312-443-3811.

Contact Us

If there are any questions regarding this Policy or to request a copy of this Policy in another format you may contact us using the information below.

Goodman Theatre
170 N. Dearborn
Chicago, IL 60601

Phone: 312-443-3811
Email: Info@GoodmanTheatre.org